Deluxe is committed to making your brand the best it can be in the eyes of your consumer. That’s why we’re bringing you the best available knowledge, the most current research, and the most compelling insights about your customers.
Introduced in 2003, the Deluxe Knowledge ExchangeSM is an ongoing complimentary online resource designed to help banks and credit unions work together to find solutions to shared business challenges. By collaborating and sharing insight, financial institutions can achieve their most crucial business goals. Components include:
- Webinars and Expos led by leading authors and industry experts exploring ways to improve consumer satisfaction, build trust and create loyalty.
- The Deluxe Knowledge QuarterlySM, a quarterly publication published exclusively for Knowledge Exchange members, features articles by noted authors and financial professionals to improve business results by understanding key factors that influence consumers.
- The Deluxe Collaborative, a group of financial services executives who, armed with extensive research on their customers, select a focus and roll up their sleeves to design, implement and measure a new customer experience. This 2009-2010 Collaborative's focus was “How do you sell multiple products and services to Baby Boomers and Millennials when trust in institutions is low?” Findings are then revealed at the Deluxe Knowledge Expo.
- A suite of Deluxe Knowledge Exchange Solutions designed to help financial institutions optimize customer experiences, resolve problems, engage small business owners and get the most out of managers and team meetings.